About Client
The client is a well-known electronics service provider that delivers a range of repair and maintenance services for electronic products that have kept pace with the swift evolution of the electronics and household appliances industry. They have been servicing different brands over the years. However, the client faced significant challenges with their implemented market-ready CRM system due to its high cost and time with the new addition of brands / workflows / users. Each time a need came for adding a new brand or modifying existing workflow, the client had to rely on additional technical support, resulting in a process that took nearly two months to complete. So, due to the heavy weight of their CRM system, more energy and time were incurred and therefore the client could not witness growth for a long period.
So, the client approached us to develop a reliable and customizable Service CRM that could serve as a perfect alternative to their existing system and overcome all the existing pitfalls. Our team understood the exact requirements of the client and framed the Custom Service CRM system that needs only a one-time investment and provides complete support for quick and easy customizations. It is a completely user-friendly framework, clonable, and supports dynamic workflows to streamline multiple processes and operations without any hassles.